Refund Policy
Last updated: July 16, 2026
Overview
We want you to be satisfied with your NEXO PLAYER license. This policy explains when refunds are available for our 3-month, 6-month and 12-month plans.
Eligibility
Refund requests are accepted within 24 hours of purchase, provided the license has not yet been activated or used.
How to Request a Refund
Contact our support team via WhatsApp or email with your order details and reason for the request. We aim to respond within a few hours.
Processing Time
Approved refunds are processed within 3–7 business days, depending on your original payment method and provider.
Non-Refundable Cases
Licenses that have already been activated, the free trial period, and requests made after the 24-hour window are generally not eligible for a refund.
Contact Us
For any refund question, reach out via WhatsApp or email as listed on our Contact page — we're happy to help.